DOA Policy

If in the unfortunate event that you have a D.O.A. (Dead on Arrival) coral upon opening your box, please send us an email with a photo within 2hrs of delivery confirmation by carrier. After receiving the photos, we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2hrs we will issue a store credit or refund for the DOA coral. Often, we are able to replace the DOAs with the same or similar items, plus shipping costs. Failure to notify us within the 2hr time period will void any guarantees.

• All coral orders must have video of the unopened box being cut open and the unopened bag showing the DOA coral.

• We are not responsible for DOAs due to carrier delay, however we will try our best to make your experience better and will work with you to make things right to the best of our ability

• No refunds of shipping charges will be issued.

• If we are unable to replace your DOA with a comparable item, we will credit your account for the full purchase price of the item.

• Please ASK any questions about our DOA policy before ordering.